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Client 10.4 gui crashes on dialogs that acces local file system (file and directory selection)

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I had an interigty client running for several moths under windows 10 without any significant problems.

 

Now it happens that if the gui should open a dialog for selecting something from the local filesystem

(eg add members, create sandbox, File->Compare Files...)

the gui and IntegrityClient.exe crash without any exeption dialog.

The gui diasappears and process IntegrityClient.exe get terminated.

 

So far I did not notice any other functionality beeing affected.

(eg I can still create sandboxes from commandline)

 

I tried uninstalling and reinstalling the client (WIN XP SP3 compability) but the problem persists.

I also tried deleting the .mks folder from User Profile directory with no success.

 

The only other traces of the crash I stumbled upon where some JAVA hs_err_pid???.log files.

Some extracts from such a file:

 

 

# Java VM: Java HotSpot(TM) Client VM (20.45-b01 mixed mode, sharing windows-x86 )

# Problematic frame:

# C  [MSVCR71.dll+0x10440]

...

Stack: [0x0a130000,0x0a170000],  sp=0x0a16f658,  free space=253k

Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)

C  [MSVCR71.dll+0x10440]  wcslen+0x4

j  sun.awt.shell.Win32ShellFolder2.access$800(JJI)Ljava/lang/String;+4

j  sun.awt.shell.Win32ShellFolder2$14.call()Ljava/lang/String;+15

j  sun.awt.shell.Win32ShellFolder2$14.call()Ljava/lang/Object;+1

j  java.util.concurrent.FutureTask$Sync.innerRun()V+30

j  java.util.concurrent.FutureTask.run()V+4

j  java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Ljava/lang/Runnable;)V+66

j  java.util.concurrent.ThreadPoolExecutor$Worker.run()V+33

j  sun.awt.shell.Win32ShellFolderManager2$ComInvoker$3.run()V+7

j  java.lang.Thread.run()V+11

....

 

 

Does anybode had a similar problem and found a solution?

 

Maybe also a detailed procedure description of some kind of "deep" uninstall

(wg sandbox registry, ...)

might also help.


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